Terms and Policies

Last updated: 31 August 2026

Growspace is a brand of 11TechSquare Private Limited, a company registered in India at B-101, Surya Marg, Tilak Nagar, Jaipur 302004, Rajasthan. 11TechSquare Private Limited is the Data Fiduciary responsible for the personal data described in this policy. In these terms "Growspace", "we" and "us" mean 11TechSquare Private Limited.

1. Terms of Use & Service

By accessing and using Growspace’s website and services, you agree to the following:

• Eligibility: You must be legally capable of entering into a binding agreement.
• Use of Services: You agree not to misuse or interfere with Growspace’s platform, systems, or content.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials.
• Intellectual Property: All content, logos, and platform functionality remain the property of Growspace.
• Service Changes: We may update or modify the services at any time for operational, legal, or business reasons.
• Termination: We reserve the right to suspend or terminate access in case of misuse or violation of these terms.

2. Privacy Policy

This section explains what personal data Growspace collects, why we collect it, and on what basis. It is written to meet our obligations as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act").

• What we collect: Contact details you give us (name, email, phone, company) when you email us or open an account; account and authentication data for the Growspace platform; platform activity and audit logs; and device and connectivity identifiers such as ICCID, IMSI and IMEI where these relate to an identifiable individual.
• Why we collect it: To respond to your enquiry, provide and support SIM and eSIM connectivity, manage your platform access, produce billing and usage reporting, keep the service secure, and meet legal and regulatory obligations.
• Our basis for processing: We rely on your consent, given by clear affirmative action, and on the legitimate uses permitted under section 7 of the DPDP Act — including processing necessary to perform a contract with you and to comply with law. We do not process your data for any purpose you have not been told about.
• Who we share it with: Only the service providers we need to run the service. Each is bound by contractual data protection obligations. The full list, with location and purpose, is on our Data Processing Addendum page. We do not sell personal data, and we do not use it for advertising.
• Where it is stored: On Amazon Web Services infrastructure in the Mumbai (ap-south-1) region, in India.
• How long we keep it: For as long as needed for the purpose it was collected for, and then for any period required by law. When the purpose is served and no legal requirement applies, we erase it.
• Cookies: This website sets no cookies of its own and runs no analytics or advertising trackers. What is stored, and how to change your choice, is described in our Cookies Policy.
• Security: Data is encrypted in transit over HTTPS/TLS, access is restricted on a least-privilege basis, and platform activity is logged for audit.
• Children's data: Our services are directed at businesses. We do not knowingly collect the personal data of children.

3. Your Rights as a Data Principal

Under the DPDP Act you hold the following rights over your personal data. Exercising them is free, and we will not treat you differently for doing so.

• Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time, and withdrawing must be as easy as giving it was. To withdraw consent for cookies and similar storage, use the Cookie Preferences link in the footer of any page. For any other consent, email us using the contact details in section 4 and we will action it. Withdrawal does not affect the lawfulness of processing carried out while your consent was in force, and we will stop the processing concerned and erase the data unless a legal obligation requires us to retain it.
• Right to access information. You may ask for a summary of the personal data we hold about you, the processing we carry out on it, and the identities of the other Data Fiduciaries and Processors it has been shared with.
• Right to correction and erasure. You may ask us to correct inaccurate or misleading data, complete incomplete data, update out-of-date data, or erase data that is no longer needed for the purpose it was collected for.
• Right of grievance redressal. You may raise a grievance about how we handle your data or your rights request, through the channel in section 4, and receive a response.
• Right to nominate. You may nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, contact us using section 4. We may ask for information to verify your identity before we act, so that we do not disclose your data to someone else. We respond within the period required by applicable law.

4. Grievance Redressal and Contact

For any question about this policy, to exercise a right above, or to raise a grievance, contact our Grievance Officer:

If you are not satisfied with our response, you may complain to the Data Protection Board of India. Customers looking for our processor commitments and sub-processor list should see the Data Processing Addendum.

5. Shipping & Returns

• Shipping Timeline: Orders are processed within 2–5 business days, with tracking provided via email.
• Returns: Returns are accepted within 14 days of delivery in unused condition.
• Exchanges: Defective products may be exchanged after inspection. Shipping charges may apply.

6. Legal Disclaimer

• Growspace is not responsible for service interruptions due to third-party carriers or telecom infrastructure.
• All services are provided "as is" without warranties beyond what is explicitly stated.
• Liability is limited to the amount paid for the service within the last 6 months.